Repeat Medication & Prescriptions


Repeat medication can be ordered easily in the following ways:

  • Using  Patient Access
  • Using the NHS App, or 
  • By calling our dispensary phone line on 01398 324344 between 10am-12pm each morning. 
Sign Up to Patient Access

If you are yet to sign up for Patient Access you will need to register first; this is easy to do.

Please pop into the Practice with a photo I.D. and request your sign up letter which will contain your user I.D and a password. Alternatively, telephone reception and we will post it out to you.

Once you have your letter you can then register online here and follow the instructions to create your patient access account.

We aim to provide a repeat prescription within 7 working days. 

Please order in a reasonable time and do not expect to collect a prescription the same day that you order it. You can also help us by only requesting your usual supply of medications when required.

Whichever way you order your repeat medication, we can arrange for your prescription to be sent electronically to the pharmacy of your choice to be collected at a time convenient to you. To find your nearest pharmacy, click here

We will make sure suitable provision is made for people self-isolating owing to illness or being in at risk groups.

Home Delivery

Our volunteer-run, free drug delivery service started in June 2006 with a team of local volunteer drivers. This service has gone from strength to strength and the team, coordinated by Brian O’Leary, now deliver 5 days a week. An appeal in early 2020 has raised sufficient funds from the community for a new 4x4 delivery vehicle more suited for the Exmoor terrain and it is hoped that this will begin delivering in Autumn 2020.

This service is for the 70% of our patients classed as ‘dispensing patients’ and means those rural patients who live more than a mile from the surgery and who receive their medication directly from us, rather than from the chemist.

To register, email the surgery at  and we can send a form out for you to complete and return to us.

We can deliver to your door if you genuinely need this service or to the local shops in Winsford, Exford and Withypool for you to collect at your convenience.  If you request a delivery to your door, we can leave the drugs in a sealed box that must be waterproof and child and animal proof or else with a designated neighbour.  If you are not there and none of these options are available, we return the prescription to the surgery and you will then have to make arrangements to have the drugs collected yourself.

Although we have a set route each day we have no set order for deliveries.  It is up to each driver and depends on just who is getting deliveries that week, so one week you may get your drugs in the morning, but the next week it may be in the afternoon. In the event of flood, blizzard, earthquake, nuclear war or asteroid impact our regular delivery schedule may be interrupted, but we will do our best to let you know as soon as we can.

These schedules are likely to change from time to time, but we will let you know and post that information here.







Volunteer with the delivery team

Give something back and become a volunteer driver…

We always want to hear from people who are interested in becoming volunteer drivers. This is a super way to become involved in our local community, see parts of the moor which no-one else ever gets to see and meet some truly extraordinary people. Please speak to our Reception Team who can pass your details on!

Patient Access Issues

The Patient Access website is run by the company Patient Access, therefore we cannot view or correct any problems on your account.

Please contact Patient Access if you are having problems logging in. 

 They will look at your account to diagnose the issues and may need to re-set your account at their end. They may tell you that you need to contact the surgery to re-set your pin/account after they have done this.

Medication Reviews

By keeping your medication regularly updated and reviewed, you can be sure that your medications are working as they should. In some cases, it may be that you no longer need to take medication, or it could be necessary to reduce or increase the amount that you are taking.

Patients on long-term medication are advised to consult with their surgery at least twice a year regarding their medication and you will be reminded by the surgery when this is due.

Medication Synchronisation

If your medicines run out at different times and you would like them to be synchronised so you only have to order and collect them once, please fill out this form: Medication-Syncronisation-Form [SHS 2020] and return it to with your next request.

Prescription Charges & Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS Prescriptions and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  

Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

As of 1 April 2020, the charges are:

  • Prescription (per item): £9.15
  • 12-month prescription prepayment certificate (PPC): £105.90
  • 3-month PPC: £29.65

If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.  The charge for a single prescription item is £9.15, whereas a three month PPC will cost you £29.65 and a 12 month PPC £105.90.

There is further information about prescription exemptions and fees on the NHS Website.

Medicines for Self-Care

We work hard as an organisation to prevent any wasted drugs and try to use our available funding to support patients with the most need. You can obtain good advice and support, as well as purchase drugs from local pharmacies.  Many products are cheap to buy and are readily available from pharmacies, as well as shops and supermarkets (which are often open until late).

In some circumstances your doctor can still prescribe these medicines on the NHS if they believe a true clinical need exists.

For more information from the National Health Service on conditions, treatments, local services and healthy living please visit the NHS Choices and Self Care Forum websites.

The type of treatment that may be available from the pharmacy is as follows:

  • painkillers for minor aches and pains.
  • Soluble pain killers (because of high salt content)
  • Hay fever preparations
  • Cough and cold remedies
  • Nasal decongestants (and Sterimar)
  • Tonic, vitamin, and health supplements
  • Antiperspirants
  • Homeopathic remedies
  • Treatments for non-serious constipation or diarrhoea
  • Ear wax removers (a few drops of olive oil is just as good as anything on prescription)
  • Treatments for minor facial spots
  • Threadworm tablets
  • Lozenges, throat sprays, mouthwashes, gargles and toothpastes
  • Slimming preparations (except within national guidelines)
  • Creams, gels, oils and dressings for minor sprains, sports injuries and scars
  • Indigestion remedies for occasional use
  • Creams for bruising, tattoos, varicose veins and scars
  • Nappy rash barrier creams
  • Hair removing creams
  • Head lice lotions and shampoos (wet combing is recommended)
  • Athletes’ foot creams and powders
  • Topical treatments for vaginal thrush
  • Treatments for fungal nail infections
  • Moisturisers and bath additives for minor dry skin conditions
  • Travel medicines
  • Foods and toilet preparations except where clinically indicated e.g. gluten-free cakes, cake mixes & luxury biscuits; sip feeds; ready-made thickened juices; soya milks and sun creams